IT services basically refers to the use of technical and business expertise to help companies in the development, implementation, management and enhancement of Information and business applications. IT services also covers the software, hardware, security, telecommunications and networking aspects involved in the processes of information technology (IT) and its utilization by various companies for different purposes. The IT services industry can be divided into several categories based on the kind of services provided by it. These are business process outsourcing, software engineering, computer science, telecommunications, information technology, internet marketing, business process management (BPM), software development, information technology (IT) consultancy, desktop software, internet marketing, real time computing and web technologies. In other words, IT services are divided into several sub-topics. See more here about these services.
IT service providers like developers, hardware and software engineers, network support professionals, managers, programmers and consultants, are all part of IT services. The IT services industry has a number of sub-sectors each specialized in a particular IT business process. IT business capabilities must first be defined, i.e. what exactly these business capabilities are?
A business capability is an IT function that supports specific business processes. The services required by each business process vary, depending on the nature of the business. For example, a software developer would support different software programs used by financial institutions, manufacturing, retail and communications organizations. To help us understand this further, let us take a look at some banking examples.
Application Management: The Application Management department monitors and manages the software, hardware and network resources used by an organization. It keeps track of software and hardware upgrades and requires periodic assessments to determine the usability of the system, maintenance and cost requirements. In the context of this article, we will see four IT business capabilities: Patch Management, Info Technology Security, Enterprise Information Technology (EIT) and Digital Infrastructure as a Service (SaaS). These four IT service capabilities together form an IT application management.
Patch Management: Patch Management monitors security levels and ensures that no unauthorized changes are made to the patching database. When a patch is released, a signature is issued for affected installations and when the installation is complete, a security log is created, which helps in tracking the installation activity. Information technology security specialists use patch management services to detect vulnerabilities and recommend solutions for these vulnerabilities. IT service management software may be used to perform this task. If you are looking for affordable IT services, click here to check it out.
IT Infrastructure: IT Infrastructure is the backbone of an organization's IT system. IT infrastructure consists of servers, telecommunication networks, backup media and storage. IT Infrastructure services are divided into two categories namely internal IT infrastructure and external IT infrastructure. Internal IT infrastructure is that which is managed by the company's IT professionals while the main focus of external IT infrastructure is to cater to business requirements. It includes things like network, servers, workstations, desktop, laptops and other peripheral devices. Find out more details in relation to this topic here: https://en.wikipedia.org/wiki/IT_as_a_service.
